Online Workshop: Navigating Difficult Conversations
September 16, 2024, 12:00 PM-2:00 PM Eastern
Communication barriers during the grieving process is inevitable. Understanding these barriers can create solutions and bring difficult conversations and situations to a close. When difficult conversations are handled poorly, they are likely to interfere with connection, productivity, and meaning and leave everyone involved feeling frustrated and dissatisfied.
This workshop will provide participants the opportunity to enhance their communications skills with tools and exercises that will strengthen their ability to engage in understanding the barriers that grief may present.
What to Expect
- Group interaction and discussion
- All workshop sessions will be conducted via Zoom video conferencing
- Breakout rooms for small group learning
- Group discussions
Who Should Attend?
This program is appropriate for military and veteran survivors who are one year out from loss wanting to learn new skills to supplement, enhance and or support their grief journey.
Learning Objectives
- Understand the nature of difficult conversations and what it takes to handle them.
- Identify the stages of handling difficult conversations.
- Use empathy in a way that minimizes negative responses and strengthens relationships.
Post-Workshop Series Materials
In order to respect confidentiality and create a space where people feel comfortable sharing, we will not send a recording of the program to participants. We will, however, provide post-program resources, including handouts (in lieu of slides), to help support you in integrating what you learned during the workshop series into your day to day life.
To learn more about this exciting program and to register, please click on the blue button at the top of this page. For questions, please email institute@taps.org.
Facilitator
Terri L. Williams
Terri Williams is an Educator and Executive and Leadership Coach with over twenty years of experience empowering leaders. A proud second-generation military veteran, retired U.S. Army soldier, survivor of the September 11th Attack on the Pentagon, and TAPS Survivor due to her father's passing in 2010, Terri has been a Senior Advisor at the Tragedy Assistance Program for Survivors (TAPS) since 2018. Trained by Dr. Brené Brown, she has facilitated the Dare to Lead™ program for thousands of TAPS Survivors, specializing in strengthening skills to lead themselves in living with grief. Her expertise is grounded in vulnerability, values, trust, resilience and emotional intelligence.
As an Adjunct Professor at American University’s Key Executive Program, she inspires leaders by enhancing their skills in leading teams. A Professional Certified Coach (PCC) with the International Coaching Federation (ICF) and the European Mentoring and Coaching Council (EMCC). Terri has conducted over 3,000 coaching experiences with leaders from organizations like Apple, General Motors, LinkedIn, Google, the military services, and federal agencies like NASA, Department of Homeland Security, and the Department of Commerce. Additionally, she is a retired senior federal official, having served in the Department of Defense, Department of Veterans Affairs, Department of Transportation, the Intelligence Community, and the Federal Aviation Administration.
Terri is currently pursuing doctoral studies at the Vanderbilt University, Peabody College of Education and Human Development, specializing in Leadership and Learning in Organizations. She has completed executive education at Georgetown University, The Wharton School of Business, Cornell University, Yale University, and the VA Senior Executive Candidate Development Program (SESCDP), along with dual graduate degrees in business and management and a bachelor's in business administration.
Terri has received numerous military and civilian awards, and she was awarded the Department of the Army's third-highest civilian recognition, the Meritorious Public Service Medal, in 2021 for her lifetime work in military communities. She enjoys French cooking, bicycling, and yoga. She and her husband are U.S. Army veterans, and a Blue Star Family with a son and niece who are graduates of the U.S. Military Academy at West Point currently serving on active duty.
About the TAPS Institute for Hope and Healing®
The TAPS Institute for Hope and Healing® is positioned to be the national and worldwide leader in training and education for bereavement professionals, bereaved individuals, and grieving military, veteran and civilian families. The Institute serves as a resource and training center, providing a hub for high-quality collaboration among professionals working in the field of grief and loss.
The Institute is where practical information on coping with loss are accessible for all who seek current strategies, the most effective tools, and best practices for supporting those who are grieving and those who serve the grieving.
The Institute provides workshops, seminars, panel discussions, and more to educate caregivers, mental health professionals, clergy, funeral directors, casualty officers, the bereaved themselves, and so many others on the best ways to travel the grief journey.
TAPS Institute for Hope and Healing® is located at TAPS Headquarters, 3033 Wilson Blvd., Third Floor, Arlington, VA 22201
Email us at Institute@taps.org or give us a call at 800-959-8277 (TAPS) with any questions.